Have your parts and accessories delivered within 24 hours, even on Saturdays.
- All orders placed before 4:30 p.m. are dispatched the same day.
- The possibility for repairers to have products delivered directly to their own customer and to save precious time.
- A purchasing department that manages more than 5 million references and places daily orders with hundreds of suppliers.
- A 9,000 m² storage warehouse managed by experienced teams capable of shipping thousands of parts and accessories every day.
- Stock management to maintain optimal quality of our stock, with one of the best service rates on the market.
Support and services
A team of 25 Sales Advisors spread across France to support our customers in their choices, advise them and monitor their initiatives.
- Une équipe de 25 Conseillers Commerciaux dans toute la France pour accompagner nos clients dans leurs choix, leurs apporter des conseils et un suivi dans leurs démarches.
- A telephone Customer Relations service available from Monday to Friday to respond to all requests.
- A Technical Department equipped with a powerful parts search tool capable of responding to all requests for quotes within the hour.
- La gestion des dossiers de Garantie Constructeur (pièces détachées GEM et PEM).
- The largest GEM / PEM / BRUN device database regularly enriched: millions of devices and use cases as well as exploded views
- A Quality department for the treatment of disputed files within 24 hours.
- Des portails services (garanties et retours produits) pour gérer vos demandes en temps réel
- A marketplace to promote the circular economy and make good deals !
Tools designed for professionals to increase efficiency!
- Access to our entire product catalog with instant visualization of prices, available stock and order tracking.
- A biannual buying guide (Focus) to find the essentials of our offer.
- Regular promotional offers: destocking, Les bons plans SDS (every month), unbeatable prices thanks to GEM selections and other promotions to find on the site and in our e-mailings!
- Pop-up shops to discover new products or be guided by seasonal selections!